Kontakt    +45 7025 6425

Privacy policy for email support at support@signaturgruppen.dk

Version 1.0

Our organization and data providers

This privacy policy applies to Signaturgruppen A/S (hereinafter "we", "us") email support service at support@signaturgruppen.dk

The data controller is:

Signaturgruppen A/S
(CVR Number 29915938)
Inge Lehmannsgade 10
8000 Aarhus C

The purpose of this Privacy Policy is to disclose how we collect, protect and use your personal information. Protecting your personal information is crucial to the way the Signaturgruppen collects and processes your information.

Signaturgruppen is a manufacturer of software products and services that support the use of eID, NemID and Digital Signature. Signaturgruppen's IT systems and websites are hosted at locations in Denmark.

The policy

This privacy policy has been prepared with inspiration from "Good Privacy Practice" (ISBN: 87-7353-635-0) published by ITEK and Dansk Industri.

Processing of your personal information

Signaturgruppen collects the personal information you deliberately and voluntarily give when you send email to support@signaturgruppen.dk. This normally includes:

  • Name
  • Email address
  • Phone number
  • company Name

Signaturgruppen processes your personal information for the following purposes:

  • Answers to inquiries regarding LSS for NemID or other solutions governed by Signaturgruppen

Signaturgruppen processes personal information in accordance with the following principles:

  • Regardless of where this information is collected or stored, Signaturgruppen processes your personal information in accordance with the data protection legislation currently in force.
  • Signaturgruppen ensures that your personal information is not changed to anything incorrect, becomes known by unauthorized or otherwise misused.
  • Signaturgruppen collects only personal information about you that is required to process your inquiries and requests for online services or information through our websites.
  • Signaturgruppen does not use collected information for purposes other than those mentioned above.
  • Signaturgruppen does not disclose your personal information to other data controllers without the permission of a law, or upon instructions from a public authority, see exceptions in the Disclosure section below. 
  • Signaturgruppen deletes your personal information 6 years after activity in LSS support.

Legal basis of treatment

In some cases, necessary personal information is processed to comply with the agreement between you (or your employer) and Signaturgruppen in accordance with Article 6.1.b. of the Personal Data Regulation.

If there is no agreement, personal data can be processed in accordance with the interest-weighting rule in Article 6.1.1 of the Personal Data Regulation, where the legitimate interests are followed: 1. Answers to requests from you, 


Signaturgruppen may only disclose your personal information to other data controllers if there is legal basis, statute or order from a public authority. Signaturgruppen may in some cases, when necessary, pass on information to Digitaliseringsstyrelsen and Nets A / S.


To ensure your personal information against unauthorized access or modification, loss, misleading and other abuse, Signaturgruppen uses a number of technical and organizational measures.

Our employees and data servers are subject to professional secrecy regarding the information processed in Signaturgruppens IT systems.

Your rights

You have the following rights:

  • You have the right to request insight, rectification or deletion of your personal information.
  • You also have the right to oppose the processing of your personal information and to limit the processing of your personal information.
  • In particular, you have an unconditional right to oppose you processing your personal information for direct marketing purposes
  • If processing your personal information is based on your consent, you are entitled to revoke your consent at any time. Your revocation will not affect the legality of the processing done before your withdrawal of your consent.
  • You are entitled to receive the personal information you have provided in a structured, commonly used and machine-readable format (data portability).
  • You can always file a complaintto a data protection supervisor, for example Data Protection Agency.

You can make use of your rights by writing to the email address support@signaturgruppen.dk.

There may be conditions or restrictions on these rights. Therefore, you may not be able to have the right to data portability in the particular case - this depends on the specific circumstances of the processing activities.

Changes to the privacy policy

We update this privacy policy when needed. Changes to the previous version will be shown in the change log below. If we make changes that are essential to the processing of your personal information, we will inform you of these changes and their consequences.

This version 1.0 has been approved and published.

Changes to the previous version:


Udfyld dine kontaktoplysninger så vil vi kontakte dig med mere info om produktet.