Make sure your phone's operating system is up-to-date. You can check this in your phone’s settings.
Make sure your passport/ID card has not expired.
Your passport/ID card should display this symbol (a rectangle with a circle in the center). This symbol indicates a hidden chip that MitID app can scan to verify your identity.
Check here to confirm your passport/ID card meets the requirements.
The P-code is an 8-digit code used to confirm your identity with a foreign passport/ID card.
See "How to Get a P-code for MitID" below.
Enter the P-code in the MitID app before confirming your identity.
If you do not have a Danish CPR number, use a P-code. This 8-digit code must be entered in the MitID app when obtaining or updating MitID with a passport/ID card.
The same P-code can be used 3 times in the MitID app.
You Need to Contact MitID to get the P-code:
Contact MitID Support at +45 33 98 00 10 or via email.
Support Hours:
Monday to Friday: 8:00 AM – 8:00 PM
Weekends and public holidays: 10:00 AM – 4:00 PM
December 24th and 31st: 10:00 AM – 2:00 PM
Open Apple App Store or Google Play.
Search for "MitID."
Select the MitID app from the Danish Agency for Digital Government.
Press "Get Started."
Press "Next." The option “Passport or ID card” is pre-selected.
Review the 4 steps and press “Next.”
Accept Terms and Conditions and press “Next.”
Read the Privacy Policy (optional) and press “Next.”
Select if you have a Danish CPR number or need to enter a P-code.
Enter the P-code.
Press “Next” to proceed to identity verification steps.
Select whether you have a passport or an ID card.
If you enter your passport/ID details manually, select the month and year first, then the date.
Move the phone around slightly to help detect the chip.
Do not touch the phone or passport until the scan is complete.
If an error occurs, restart the MitID app and try again.
Try a location with better lighting.
Remove glasses or other facial obstructions.
Choose a User-ID that’s easy to remember but hard for others to guess.
Enter your User-ID and press “Next.”
Enter your mobile number and press “Send Code.”
Enter the SMS validation code to proceed.
Some phones allow you to tap the gray field to auto-fill the code.
Select "On this phone" when asked how to activate MitID.
Enter the temporary PIN code received via SMS.
Create a personal PIN code for opening the MitID app.
Optionally enable fingerprint or Face ID for convenience.
Allow notifications to receive important messages.
Some phones offer auto-fill by tapping the gray field or a banner notification.